© 2015 Birds Just Wanna
Have Fun. All rights reserved.
HOW TO REACH US ...
Phone: 254 - 662-9986
During normal business hours
(central time zone). Located in Waco, Texas.
We can be reached via
e-mail at kit @ birdsjustwannahavefun.com
(remove spaces before and after the @).
|* Frequently Asked Questions
* 1. Why We Started the Business
* 2. Why We're
Online Only (No Printed Catalog)
How We Decide What to Carry in the Store
* 4. How
* 5. Visit
or Pick Up in Waco, TX
& Community Service
* Business References
* About the Owner
FAQ 1. Why We Started the Business ...
New Bird. We bought our first larger bird, a cockatoo.
While we waited for her
to be weaned, we started shopping for
HARD TO FIND TOYS & PARTS. We
went from store to store and even online
but we weren't happy with the selection, quality, and
price of bird toys
sized and larger birds. Safe toys
and toy parts were hard to find.
PET STORES HAD POOR
SELECTION. Pet stores didn't have much (if anything)
larger birds. What they did have was expensive and often
bent wires, unsafe rope, etc.).
ONLINE CATALOGS WEREN'T
GREAT EITHER. The online stores were better but
selection of toy parts was limited and you couldn't ever pick your
they listed items that were out of stock.
The first we knew something
was "back ordered" was
when our order arrived with several items missing!
shipping for backordered items added a lot to the cost of the toys!
We thought we could do
We stock a large
selection of safer toy parts in addition to lots of fun
unique toys (many are our own design).
We let you pick the
color part you want. If there isn't a specific color
choice beside the item, tell us in special instructions
and we'll do our
best to give
you your first choice.
We update inventory
levels daily. If it's on our web page, there's
100% chance the item you want is in stock.
If it's not, we let you know
right away and work with you
to get you what you need, when you need it,
at the best
2. Why Our Web Site is Our Catalog ...
COST. We can't maintain both a web site and a paper catalog
and keep our
CURRENT. We revise the web site almost daily, adding new
items and deleting discontinued items. You can't do that
with a paper catalog.
- INTERNET ACCESS. Most
customers have access to the web or have a friend or
relative who can
FAQ 3. How We Decide What to Carry in the Store ...
EDUCATIONAL & UNIQUE. We try to bring you many
"classic" items but, mostly,
try to offer bird toys and
parts you won't find in other stores.
SAFETY. We won't carry items that aren't as safe as possible. However,
no such thing as a 100% safe bird toy. Select toys that are
appropriate for your
and supervise your bird with any new toy and
all potentially risky toys.
SIZE. Most of the items we carry are for mid-sized (such as African
Amazons, small cockatoos, etc.) and larger birds.
SUGGESTIONS? If you want us to consider a new item, contact us.
4. How We're Different ...
- TOY DESIGN. Most
toys are our own design and/or items you won't find in other
stores. They are as safe as possible. We carry
only bird safe materials and
to inform our customers
about bird toy safety.
- CUSTOMER SERVICE. We treat you like we would want to be treated.
- STOCK AVAILABILITY POSTED
DAILY. We hate to order
something only to be told
it's backordered. We constantly update
availability of merchandise and confirm
your order within one business
day (rare exceptions when we're out of town for
- If something you order
isn't available, we call or e-mail you to ask how you
us to handle your order.
- CREDIT CARDS SECURITY AND
PRIVACY. We are extremely careful with your credit card
and personal information. We don't share it except to
process your order
if required for law enforcement.
- ZERO FRAUD. Other
stores build the cost of bad check and fraudulent credit card
fraud into their prices. We have very tight procedures
to prevent fraud. This includes 100% address verification (matching your shipping address to
credit card billing address). If you want your
order sent to an alternate
address such as work or a family
member, that's fine, we just ask you to
contact your bank (that issued the card) to add
- SHIPPING COSTS. Your
shipping cost is only what it costs us to send your
(Not just the cost of the postage. We have to pay labor
Companies that offer "free shipping" simply build the cost of
shipping into their
prices or go out of business.
- NOTIFICATIONS (BY E-MAIL).
Confirmation. The shopping cart sends an order
confirmation within minutes of when you place your online
(If you don't get this notice,
Notices. You get additional notices when your
- OTHER SERVICES.
Shopper. We provide a personalized help. Tell us about your
and the amount
you want to spend. We'll give you a suggested
Toy Making Ideas.
5. Visit or Pick Up in Waco...
- VISIT/SHOP. We get
requests to visit the store from people in the Waco area or
people passing through.
- Our work and storage
areas are "clean rooms" so the toys you receive
clean and do not present an infection control risk to
your birds. We can't
allow non-employees in the
work areas. Also, our insurance policy does
permit customers in the work areas.
- If you need an order
fast and you're in the area, we can usually arrange
fast delivery by Post Office Mail (usually next day
- BIRD CLUB/ORGANIZATION MEMBERSHIPS
- Austin, Texas -- Capital City Cage
President (2003), librarian (2001-2002), alternate
back up speaker.
- San Antonio, Texas -- Alamo Exhibition
Bird Club (AEBC). Member and
alternate delegate to
American Federation of Aviculture Convention, 2002.
- American Federation of Aviculture -
alternate club delegate
- TOY MAKING WORKSHOPS.
- MENTOR. Owner assists small
businesses with start-up and business operations.
She has also mentored high school and college students.
- EMERGENCY ANIMAL RESCUE SERVICES (EARS).
Owner is a trained
(including FEMA disaster courses) volunteer for regional disaster response
education about animal disaster preparedness.
- CHARITIES AND SPONSORSHIPS
- Austin and San Antonio birds clubs,
Parrot Festival (Houston, TX),
Long Island (NY) Parrot
Society (LIPS), African Parrot Society (for
preservation). Also donated raffle items.
- Charlie's Bird House (for handicapped
birds), Texas. Donate toys and supplies.
- Parrot Festival sponsored
speakers: Dr. Scott Echols (2003),
(2004), and Sally Blanchard (2004).
- Parrot Quest (Tulsa, OK, June
2003). Corporate sponsor.
- Oklahoma Aviculture Society.
Sponsored speaker, Dr. Irene
Pepperberg (with Alex the
African grey), June 2004.
- GREY PoopON CHALLENGE 2001 supporting the funding of
Proventricular Dilatation Disease (PDD) research.
REFERENCES - You
are welcome to contact these organizations and individuals
what they think of us and our toys.
- Bird Clubs in Texas & Oklahoma - call the president
or a bird club officer.
- National Parrot Rescue and Preservation
Foundation (NPRPF) in Houston, Texas. Contact any
of the officers or members.
- Bird Behavior Consultants
- Mattie Sue Athan (OK) at
- Pamela Clark (CA) at Parrothouse.com/pamelaclark/index.htm
- Liz Wilson (PA) at www3 .upatsix.com/liz/
(copy the URL and remove the space after www3)
- Barbara Heidenreich at goodbirdinc.com
- Companion Parrot Quarterly - Sally
Blanchard and her staff.
- Better Business Bureau (BBB) - We are not
a member but you may contact BBB
about any company.
- We did join BBB several years ago and
then we read the fine print. We
were only allowed to
say we were a member in the Austin area. We could
not mention it in
publications (except local ones) and not on the web site.
The cost is an application fee of $360/year (for just local), and
online membership is an additional $170/year. That
was the cost about ten years
ago. Don't know the cost now.
- It was too much to pay for such
limited coverage. We ended our
membership in good
standing with BBB. As far as we know, there have
never been any complaints filed.
About the Owner ...
Kit Manchester is a former senior healthcare executive
who wanted more
March 5, 2001 article, "Health Exec Just Wants to
|Why We Do It
My bird and my husband.
Click to enlarge photos